Refund Policy

We stand behind our service with a 3-day money-back guarantee.

Last Updated: January 1, 2025

3-Day Money-Back Guarantee

At Channexus, we are confident in the quality of our IPTV streaming service. We offer a full 3-day money-back guarantee on all subscription plans. If you are not satisfied with your purchase for any reason, you can request a full refund within three (3) days of your subscription start date.

How to Request a Refund

To request a refund, please follow these steps:

  1. Contact our support team via WhatsApp or email
  2. Provide your account email address and order details
  3. Briefly explain the reason for your refund request
  4. Our team will process your refund within 24-48 hours

Eligibility

To be eligible for a refund, the following conditions must be met:

  • The refund request must be submitted within 3 days of subscription activation
  • The request must be made through official support channels (WhatsApp or email)
  • The account must not have violated our Terms of Service

Refund Processing

Once your refund request is approved:

  • Refunds will be processed to the original payment method
  • Processing time may vary depending on your payment provider (typically 5-10 business days)
  • You will receive a confirmation email once the refund has been initiated
  • Your subscription access will be terminated upon refund processing

Non-Refundable Cases

Refunds will not be granted in the following circumstances:

  • Requests made after the 3-day refund period has expired
  • Accounts that have been suspended or terminated due to Terms of Service violations
  • Subscription renewals where the service has been used beyond the refund window

Technical Issues

Before requesting a refund due to technical difficulties, we encourage you to contact our support team first. Many issues can be resolved quickly with troubleshooting assistance. Our team is available 24/7 and most issues are resolved within minutes.

Contact Us

If you have questions about our refund policy, please contact us: