Frequently Asked Questions

You will receive login information by email within 5-15 minutes after your purchase is confirmed. If you do not see the email in your inbox, please check your spam or junk folder. You can also contact our support team via WhatsApp for immediate assistance.

We accept payments via credit cards and debit cards, so you can choose the payment method that suits you best. All payments are secured by SSL encryption to ensure your financial information is protected.

Yes, our subscription is compatible with virtually any device. This includes Smart TVs (Samsung, LG, Sony), Amazon Fire TV Stick, Android phones and tablets, iPhones and iPads, Windows and Mac computers, MAG boxes, Nvidia Shield, and more. We recommend using the IBO Player app for the best experience.

As soon as you place your order, an agent will contact you via WhatsApp or email. They will send you your login details and an installation guide. Activation takes less than 10 minutes. Our setup guide walks you through the entire process step by step.

When you purchase a subscription plan, we will inform you by email or WhatsApp 3 days before your subscription ends that your subscription is close to expiring. You can then choose to renew by visiting our pricing page and placing a new order.

Yes, Channexus offers global accessibility. You can enjoy the service from anywhere in the world as long as you have a reliable internet connection. This makes it easy to watch your favorite shows and channels, even while traveling internationally.

Yes, a stable internet connection is required. We recommend at least 10 Mbps for smooth streaming, especially in Full HD and 4K. For standard definition content, 5 Mbps is sufficient. You can test your internet speed using online speed test tools before subscribing.

We recommend the IBO Player app for the best streaming experience. It is available on all major platforms and provides excellent compatibility with our service. Check our setup guide for detailed installation instructions.

We offer a full 3-day money-back guarantee on all our plans. If you are not satisfied with your purchase for any reason, you can request a full refund within three days of your subscription start date. Simply contact our support team to initiate the refund process.

Each subscription plan supports 1 device connection. This means you can install the app on your device, but only stream on one device at a time with a single subscription.

Yes, our service includes a full Electronic Program Guide (EPG) that shows you what is currently playing and what is coming up next on all channels. The EPG is automatically loaded when you connect through the IBO Player app.

All major sports networks are included: ESPN, Fox Sports, NBC Sports, NFL Network, NBA League Pass, NHL Network, MLB Network, beIN Sports, Sky Sports, BT Sport, and hundreds more. Plus all PPV events for UFC, boxing, and more.