Privacy Policy

Your privacy matters. Learn how Channexus handles your personal information.

Last Updated: January 1, 2025

1. Introduction

Channexus ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our IPTV streaming service.

2. Information We Collect

Personal Information

We may collect the following personal information when you subscribe to our service or contact us:

  • Name and email address
  • Phone number (including WhatsApp)
  • Payment information (processed securely by our payment processor)
  • Device identifiers for subscription activation

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address and browser type
  • Operating system and device information
  • Pages visited and time spent on our site
  • Referring website addresses

3. How We Use Your Information

We use the collected information for the following purposes:

  • To provide and maintain our IPTV streaming service
  • To process your subscription and payments
  • To activate and manage your account
  • To communicate with you about your subscription
  • To provide customer support
  • To improve our website and service quality
  • To send important service updates and notifications

4. Data Protection

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All payment transactions are encrypted using SSL technology.

5. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • With payment processors to complete transactions
  • When required by law or legal process
  • To protect our rights and prevent fraud

6. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files placed on your device that help us understand how you use our site. You can control cookie preferences through your browser settings.

7. Your Rights

You have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to processing of your data
  • Request data portability

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Subscription data is retained for the duration of your active subscription plus a reasonable period for administrative purposes.

9. Children's Privacy

Our Service is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at [email protected] or visit our contact page.